Delta said its four representatives were wrong for charging a blind customer extra for booking tickets over the phone

From the Minneapolis Star Tribune. Pictured is Susan Barton, who is blind and has MS and lupus, and who can't make airline reservations on the Internet. Also pictured is Vincent Barton, who is nearing 80 and not comfortable making reservations online. Delta wants to charge them $25 per ticket (total $50) to make reservations over the phone. No exceptions, no waivers for disabilities. Susan Barton